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Tuesday, May 31, 2011

Options For Office Phone Systems

Communicating in today's business world has never been easier with email and faxes, but one medium of communication has been around for a long time and will continue to be the most essential part of office communication - the telephone. While traditional phones are used mainly in home and office settings, an office phone system is designed to enable all users to share the same telephone line rather than using individual telephones. These systems are ideal for several phone users in one location, such as an office or business department. An office telephone system is much more cost efficient when compared to traditional single-line plans.

A PBX (Private Branch Exchange) phone system is a phone network created specifically for inter-office communication. The main purpose of a PBX is to be a private network between all phone users who share certain external telephone lines. This type of business phone system works best for medium to large sized offices, organizations and companies. A PBX system is cost efficient because you're only using a few lines rather than a separate phone line for each individual user. PBX users are easy to reach within the telephone network by dialing a 3 or 4 number extension. Most PBX phone systems come with additional features such as voicemail, call forwarding, live transferring, caller ID and other on-screen text alerts such as reminders and notices. A private branch exchange can be set to automatically answer calls and play an automated greeting.

An Automated Attendant is a phone answering system designed to automatically create electronic messages. Callers are guided through a series of menu prompts generated by the Automated Attendant and can choose from a options to better route their call. An ACD (Automated Call Distributor) system helps the Automated Attendant route the incoming calls to the proper extension quickly and efficiently. Businesses like call centers or other offices with a high-volume of incoming calls coming in at once utilize ACDs.

The Computer Telephony Integration systems, or CTIs, are used to connect a computer to the telephone system. The CTI has the ability to collect important information from the incoming calls and records the data into a computer system. Companies can use this data for research and other helpful business functions.

One office telephone system that is steadily growing in popularity is Voice Over Internet Protocol, or VoIP. This system is a completely digital voice information system that uses the Internet to make and receive calls. Older analog telephones can be modified and used with VoIP technology. Other communications equipment such as fax machines and cellular phones can be integrated into your VoIP network as well. The cost-effectiveness of using VoIP is a great incentive to update your office phone system and give your business unprecedented access to the global community.


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