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Wednesday, July 29, 2009

In News: iYogi Re-Defines Technical Support –

Remote managed services are gaining a lot of attraction these days. Companies are looking to outsource the maintenance and monitoring of their IT infrastructure to a third party to improve efficiency and save costs. caught up with Uday Challu, founding partner and CEO, iYogi, to see what the company has to offer in this space.

As far as Enterprise and SME customers are concerned, which verticals are you focusing on?

Our focus will mostly be on small companies with around five to 100 users and also firms that have multiple small branch offices like travel agencies, retail stores etc.

What kind of support services do you provide to your customers? What is the Green PC service?

iYogi provides the next generation of remote computer support services for consumers and businesses. For consumers, our live 24/7 support extends to technologies we use everyday, including hardware, software applications, devices, peripherals and networking equipment. iYogi also offers a full range of business IT solutions including managed monitoring, managed services, set-up and installation services, and incident-based services.

Green PC Service

With the current state of the global climate and increasing dependency on the computer, iYogi helps PC users reduce their carbon footprint and save money at the same time. iYogi’s Green PC service is the first in the independent computer support industry to offer customers a way to save money, conserve energy and protect the environment by optimising their PC’s efficiency. Consumers and businesses can save up to $200 per year, per desktop, in energy costs with iYogi’s Green PC application. This green application makes the computer environmentally friendly by reducing power consumption by almost 50 percent.

Our Green PC dashboard helps customise power settings and calculate power savings in kWh (kilowatt hour). The Green PC dashboard also gives a status on the reduction of CO2 and how responsible usage will benefit the environment by saving trees. A customised service that increases the energy efficiency of computers, undertakes the below-mentioned three primary initiatives:

- Computer assessment, analysing settings and PC energy use
- Customised efficiency planning geared specifically to the individual’s usage patterns
- Implementing setting changes to maximise the computer’s energy use

What are the technologies that allow you to offer 24/7 support and ensure there is no downtime at the client site?

We have invested significantly in developing a comprehensive monitoring and management tools stack. This enables us to manage and monitor all devices in the office network as well as for branch offices and mobile users. Our tools continuously monitor the customer’s network and notify our NOC (Network Operations Centre) in case of problems. Based on the set of events, tickets are automatically generated and escalated to corresponding teams. Over and above our proactive approach, the customer always has an option to call our 24X7 support line for issues that are not identified via the monitoring tools.

Please throw some light on your proprietary iMantra technology.

iMantra is a CRM system, which is tailor-made to suit the emerging business needs at iYogi. It allows for the formation of individualised customer relationships with the aim of providing personalised services to each subscriber. This tool is built on the latest java technology with a layered architecture that makes it scalable and secure. This architecture provides a seamless workflow and independent channels for various business needs: sales, support, quality and customer service. The entire system can be exposed in the form of secure APIs and Web services, which makes it a re-usable entity.

Your business model is similar to BPOs in India providing technical support to offshore customers. What unique values do you bring to this ecosystem that would help a potential client choose you over a competitor?

iYogi’s business model is different from traditional BPOs. Some key factors that differentiate iYogi include:

- Direct-to-consumer and -small business: iYogi delivers technical support services directly to consumers and small businesses and is a global technical support brand based out of India. Unlike traditional BPOs in India, iYogi does not provide any private label support and/ or work on behalf of large OEMs or software publishers.

- Optimised Processes: iYogi has developed proprietary processes for consistently delivering on a resolution rate of 87 percent, which is among the highest published benchmarks in the support industry, where averages hover in the range of 50 percent.

- Comprehensive technology platform: iYogi’s global delivery platform, iMantra, gets smarter with every customer interaction. It documents every problem, the solution and relevant hardware and software aspects, while capturing each customer’s demographic information and creating a behavioural profile. All of this information is at the fingertips of iYogi’s Global Tech Experts. This set-up combines a knowledge base with a comprehensive set of tools and technology expertise. iYogi offers a range of tools that complement its remote support services for helping customers maintain technology at peak performance levels. iYogi’s products include iYogi Smart PC Scan, iYogi Support Dock, iYogi Green PC and iYogi PC Optimisation.

How do you plan to move up the value chain in the times to come?

The growing use and penetration of the Internet and new Web-based applications has consequently opened the door to threats and vulnerabilities, which affect the system performance and ultimately lead to degrading performance. If the threats are diagnosed early on, the impact on efficiency can be minimised considerably. Currently, a user only realizes that he needs technical support once the damage has occurred and reactive methods of support are used to recover from the loss.

At iYogi, we are developing our capabilities to not only provide support when demanded, but to also monitor, pre-empt and fix threats before they can cause any damage to the computer. This will be possible only by combining technology with processes that are capable of re-defining the way technical support is delivered today.

What is your India strategy?

Technically, we are capable of servicing any geography including India. At this stage, we are looking for the right kind of partners to find access to potential customers and provide them a consolidated, 360-degree solution and services for issues relating to hardware, software, network etc. We aim to launch our India services in the coming six to eight months. Our services will offer clients a one-stop solution for all their business needs.

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Friday, July 24, 2009

How to turn off automatic spelling and grammar checking in Office programs

To turn off automatic spelling checking and automatic grammar checking,

follow these steps, as appropriate for your situation.

Word 2007

1. Click the Microsoft Office Button
Microsoft Office Button
, and then click Word Options.
2. Click Proofing.
3. Click to clear the Check spelling as you type check box.
4. Click to clear the Check grammar as you type check box.

Important The Check spelling as you type and Check grammar as you type settings will affect any open documents in Word 2007. If other people use the documents, you may want to notify the people that you made this change.

Outlook 2007
1. On the Tools menu, click Options.
2. Click the Spelling tab, and then click Spelling and AutoCorrection.
3. Click to clear the Check spelling as you type check box.
4. Click to clear the Check grammar as you type check box.

PowerPoint 2007

1. Click the Microsoft Office Button
Collapse this imageExpand this image
Microsoft Office Button
, and then click PowerPoint Options.
2. Click Proofing.
3. Click to clear the Hide spelling errors check box.
4. Click to clear the Check spelling as you type check box.

InfoPath 2007, OneNote 2007, Publisher 2007, SharePoint Designer 2007, and Visio 2007

1. On the Tools menu, click Spelling, and then click Spelling Options.
2. Click to clear the Hide spelling errors check box.
3. Click to clear the Check spelling as you type check box.

Friday, July 17, 2009

How to Install MS Office 2003

Minimum System Requirements for Microsoft Office 2003 Professional

  • Processor: 233 MHz or higher; Pentium III recommended.
  • Operating System: Windows 2000 Service Pack 3 or later, or Windows XP or later.
  • RAM: 64 MB (minimum); 128 MB (recommended)
  • Hard drive space: 450 MB.

Note: Hard disk space usage varies depending on the configuration; Custom installation choices may require more or less hard disk space; selection of the 'Complete' installation choice will require more hard disk space. The above listed requirement is for the default configuration.

Additional information on the system requirements for Microsoft Office 2003 Professional and specific items and services can be found at the Microsoft help and support website.

The Installation Process

Insert the Office 2003 Installation CD into your CD drive. After a few seconds of copying installation files to your computer, the installation will begin. If the installation does not begin automatically, open 'My Computer', then open the OFFICE11 CD, and double-click the SETUPPRO.EXE.

You will be prompted for the Office 2003 product key.

Type the product key from the back of the CD. Use only five characters per field box, and ensure that there are a total of 25 characters. When you are finished, click 'Next'. If you are unable to locate the product key then click on the windows help icon on the product key page to open the Microsoft help topic page.

The next screen of the Office 2003 Installer will prompt you for your user name, initials, and organisation. Click 'Next' once this information is entered correctly.

The next window displays the End-User License Agreement (EULA). Click the checkbox at the bottom corresponding to 'I accept the terms in the License Agreement'. It is recommended that you go through this once. Then click 'Next'.

The next window displays the installation options for Office 2003. If you just want to install everything that Office provides, click the selection button corresponding to 'Complete' under the 'or choose an install type' option. Then click 'Next' at the bottom of the window. The other options are as follows:

Typical Install: As the name implies, this option installs the programs and options most commonly used by the masses. Complete Install: Installs every program and every option that your edition has to offer onto the hard drive.

Minimal Install: This is a bare-bones installation that is a viable choice if you're low on hard drive space.

Custom Install: Here's where you'll find maximum configurability. If you have a good idea of how you'll be using Office and its individual applications, this selection will let you tailor the installation more tightly to your specific needs. If you don't do a complete install, later on, you can always install any component that you want. Of course, you will need the Office CD to do this. With the large hard drives of today, if you have the storage to spare, we recommend the 'Complete Install' option, particularly if you will use the software to produce work under time constraints. Limited or partial installations of Office can create problems at the most inopportune moments. You may call up what you would expect to be a routine feature in Word, for example, and discover that the feature was never installed in the first place. When that happens, the program will run an installation routine that calls for the installation CD to be placed in the original CD drive that was used during installation.

If you don't have the CD handy, it's easy enough to cancel the routine and continue work without that feature, but as you may expect, this doesn't always work smoothly. You've probably seen

Word, or another Office component, crash-more than once-when the program tried to install a requested feature and the original installation CD wasn't available.

Once you're done choosing what type of install to do, the 'Begin Installation' window will appear. Click on the 'Install' button at the bottom of the window. This will start the process of installing Microsoft Office 2003 on your computer. After starting installation, a progress bar will be displayed showing that Microsoft Office 2003 is currently being installed on your computer. The time to complete the install will vary based on how fast your computer is.

The installer will inform you when the setup is complete. You will have the option to check for Microsoft Office updates and delete your installation files. Ensure that 'Check the Web for updates and additional downloads' is checked, and that 'Delete installation files' is unchecked. This is to ensure that if Office later finds a file missing, or if a file goes corrupt, it can recover it from these installation files. Click the 'Finish' button.

The installer will close. Internet Explorer should appear and take you to the Microsoft support website for installing office updates ( If the Web browser doesn't appear, open Internet Explorer and go to the Microsoft support web site yourself. Click on the 'Check for Updates' link.

You will be prompted to install and run the 'Office Update Installation Engine'. This engine will allow Microsoft to scan and update Office 2003 via the Web. Click 'Yes' to install it.

The windows support site will display any updates necessary. If there are any updates listed, follow the on-screen instructions to download and install them. Otherwise, close the Internet Explorer.


Tuesday, July 14, 2009

How to Change the layout for printing tracked

This post provide Microsoft office support tips to change the layout for printing tracked Before you print the document, switch to Print Layout view (Print Layout view: A view of a document or other object as it will appear when you print it. For example, items such as headers, footnotes, columns, and text boxes appear in their actual positions.) and display the tracked changes (tracked change: A mark that shows where a deletion, insertion, or other editing change has been made in a document.) and comments (comment: A note or annotation that an author or reviewer adds to a document. Microsoft Word displays the comment in a balloon in the margin of the document or in the Reviewing Pane.) the way that you want them to appear in the printed document. You have several options.

Follow the Steps

1. On the Review tab, in the Tracking group, click the arrow next to Track Changes, and then click Change Tracking Options.
2. Under Balloons, in the Paper orientation in printing list, click one of the following:
* Auto When you select this option, Word decides the orientation that will provide the best layout for your document.
* Preserve When you select this option, Word prints the document with the orientation that is specified in the Page Setup dialog box.
* Force Landscape When you select this option, the orientation is landscape and the most room is allowed for balloons (balloons: In print layout view or Web layout view, markup balloons show markup elements, such as comments and tracked changes, in the margins of your document. Use these balloons to easily see and respond to reviewers' changes and comments.).

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Wednesday, July 8, 2009

How To Manage Your Microsoft Office Outlook 2007

Microsoft Office Outlook 2007 enables the user to manage his time and information, connecting across boundaries, and remaining in control of the information that reaches him. Outlook 2007 incorporates innovations in itself enabling the user to search the items quickly and organizing his work. For more information about Microsoft Office Outlook 2007, please refer to online Microsoft outlook support center.

When it comes to managing time and information, Microsoft outlook Office 2007 helps a user in many ways. The integrated instant search enables the user to locate all the information required. Not only it searches for the keywords through your information but it also searches within the email. The To-Do bar helps managing time and priorities. It gives a consolidated view of calendar, upcoming appointments, tasks and flagged mails. The fluent user interface makes it easier to compose, format and acting on emails. Microsoft support has enabled the color categorization which gives a visual way to distinguish between the items. The details on all these items are available on Microsoft Support website.

Microsoft Office Outlook 2007 also enables the user to create and subscribe to Internet browsers which helps the user keeping him updated on any kind of events of his interest. The Calendar snapshot feature helps sharing the calendar with others. Microsoft outlook email support team has also enabled the feature using which the user can publish his calendar to Office online making it available to others. The Outlook mobile service is a feature which allows the transmission of text and picture messages between Outlook 2007 and any mobile phone.

Microsoft Support team has introduced Outlook 2007 with improved email control and protection. The junk email filter prevents the junk emails from cluttering into the inbox. Office Outlook 2007 and Exchange Server 2007 deliver anti-phishing technology in the new junk e-mail filter. The IRM (Information Rights Management) functionality prevents the misuse of any emails. Using this, the user can even define the expiration date of the email. Microsoft Support has incorporated the Email Postmark feature in Outlook 2007 which ensures that the email coming to the user’s inbox is legitimate and the email sent by Outlook 2007 will be trusted by the recipient’s client.